sâmbătă, 12 iulie 2008

Marketing, legal lies?

Ok, the title may be a little harsh. Marketing is not, per say, lying. It is simply a way to present the truth in a better light.

Me, for one, I am a very picky buyer. I study products and competing products for a long time before shelling out the money, so that when I get something, I have ass few surprises as possible. Yes, that takes a bit of fun out of the purchasing process, mainly discovering your new toy and what it can do. But since I try to hang on to products as long as possible, I am in that owner-product relationship for the long haul. That means I want to know if what I buy is going to serve the task I need it to.

To make a long story short, when I buy something, I try to find out as many details about it as possible. That means first going through the brochures, the manufacturer`s site and afterwards I head over to reviews and forums. Overkill? Maybe.

Now why do I need so many sourcesof information? Because the manufacturer is not always very straight forward about what they can do. For example: Nokia says on it`s site that some of it`s mobile phones have "integrated handsfree". After some searhing and reading a User`s Manual, I realised that "integrated handsfree" is in fact, the simple loudspeaker. Now woldn`t that be straight forward? Isn`t that easier to understand?

Just like that one, I have come across many more examples. Now why is it that some guy in the marketing office decided that "loudspeaker" sounds bad and that "integrated handsfree" sounds a lot better? Not only doesn`t it sound better, in my oppinion, but it sounds confusing. Some of my friends actually asked me if the phone has a bluetooth handsfree inside it that you can take out and use. I just can`t believe that marketing is about selling products while taking advantage of the uninformed client or the one that doesn`t have the time to look up a lot of information about a certain product.

Has misleading the client become the standard now? Why not make clear staements about a product and rely on people not paying attention to details to get products out the door? The bad part is companies are not really the ones to blaim, in my oppinion. We are, because we are letting them get away with it.

vineri, 11 iulie 2008

Privacy vs. advertising?

I have been slacking off lately, but now I am back in full swing. Here is one ideea that caught my eye in the last few weeks: identity theft. It seems to be the big problem that has been circulating the net lately, and I thought I'd have a crack at it.

I'm not going to talk about "phishing" or "hacking" or any other name similar to these, as how identity gets stolen is not the issue I am after. It is what happens with it after it gets stolen that concerns me.

First of all, I want to make it clear to everyone what "identity theft" means. It is when another person gets hold of your personal details like name, address, social security number, credit card number, or any other personal information.

I have recently read a lot of stories about ISP's and a number of companies that are meant to keep your personal data, well... personal, that are selling this information to advertising companies. Yes, that's right. Advertising companies are paying a pretty buck for your personal information. That is because the latest online trend is targeted advertising.

Now this is where a moral dilema comes into play. The fact that these companies are selling your information without your knowledge is clearly wrong. But on the other side, privacy advocates are jumping on advertising companies for gathering any information about the individual user. This, for me, is another extreme. I would much rather have advertising companies gather information about me andshowingme targeted advertising that have them not do that and show me aderts about... cooking pots.

In fact, yo yell you the truth, I never found any harm in some company gathering information about my navigation habits or search queries. If you really think about it, it is ultimately in my best interest. I don't know about you, but me, for one, I am not selling trade secrets online or searching for state secrets. But I am tired of looking at all sorts of adverts concerning a lot of things I am not interested about.

On the other hand, I am not on the same side of companies that gather information about me withouot my knowledge. Just give me an option: "would you like your browsing habits to be recorded anonymously?". In fact, I am willingly participating in a regular survey done by a specilalised company. If taking 15-20 minutes out of my time means a some company will make a better, or euphemistically speaking, a perfect product for me, than I cannot see the harm in information gathering. Do you?